If you encounter any problems with a product purchased from us, please contact us immediately!

We make every effort to ensure that our creations are perfect, and your order undergoes a thorough quality control before being shipped. Thanks to this, we eliminate the vast majority of imperfections. However, despite this, in rare cases  a defect may happen to pass by undetected. Therefore, we would like to ask for your support in improving our products. If you encounter any flaws or difficulties related to the use of our products, simply contact us and describe your problem. Perhaps it can be resolved easily, or it may result from insufficient explanation of how to use our products. When writing to us or giving us your opinion, please remember that each item is handmade by us to your specific order. We create our assortment in the spirit of zero waste, using processed materials, which may differ slightly from each other. Differences in designs also result from the nature of manual work - individual pieces will never be 100% identical to the prototype, but it’s part of the magic. Each product is unique! :)

However, if you have recieved an item that does not meet your requirements, you can send your complaint:

  • By post, to the address: Wasted Couture ul. Jacka Malczewskiego 2/2, 71-616 Szczecin, Poland;
  • Online, to the address:

We recommend your complaint to include:

  • Type of product purchased (name, size).
  • Date of purchase.
  • Proof of purchase - receipt/invoice.
  • Description of the complaint - what exactly is the subject of the complaint, possible causes of the problem, date of occurrence of the defect or indication of non-compliance with the description or visualization of the product.
  • Preferred type of compensation - replacement of defective goods with new ones, free repair, price reduction, discount on subsequent purchases or withdrawal from the contract.

A detailed description of the reason for the complaint is very important because it allows us to understand the nature of the problem and take appropriate actions to prevent similar situations in the future.

You are our best advisor in the context of improving the quality of our products. We count on feedback and your valuable comments.

Then, please send the defective product to our address: Wasted Couture ul. Jacka Malczewskiego 2/2, 71-616 Szczecin, Poland. You will need to rover the cost of returning the item. You can check the return package cost at this address:

We are able to work thanks to you and for you. Our goal is to never stop improving our services. Thank you for your support!

More information can be found in the Terms of Service.

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